Relating to the supply of the service to you (The customer) by Bremen Tour Guide (‘The Company’), details of which are set out below. The company makes use of the website www.brementourguide.com and www.brementourguide.de to handle online ticket sales for the customer city tours that runs around the city of Bremen.
In case of mechanical difficulties, damage to vehicles, adverse weather conditions or any other circumstance beyond the control of the company, the beginning of the tour may be delayed. the company pledges to ensure that the service is provided according to the terms stipulated in the agreement.
the company, in compliance with the services offered, must respect the maximum admission quota to the sites included in the package. Taking into account the above, admission to sites may be prevented or limited by causes beyond the control of the company, in which case they shall be exempted from this service. Users must also respect the admission conditions of each of the sites included in the package.
Customer’s purchasing tickets on this website will have their tickets delivered to them by email. The customer will need to print the email and bring the printed copy with them to present to a member of the companies staff at the customer’s booked city tour.
## Method of payment
To access the services provided by the company, the full price of the package tour must be paid in advance. When purchasing tickets online, customers will follow a specific purchase procedure and will be required to complete obligatory fields (marked with an asterisk). For any further queries, please refer to the detailed purchase-procedure instructions included beneath the date field. To complete payment, the customer is required to accept the general online sales conditions and pay for purchases by credit card using the secure virtual payment service provided by Paypal as a secure payment gateway.
## DEPARTURE POINTS AND TIMES
The company reserves the right to vary such departure points and times without notice, if circumstances require. The Company accepts no responsibility for any changes that may occur due to force majeure or reasons beyond its control.
the company reserves the right to alter the routes, timetables and services, without prior notice, to ensure the successful delivery of the service.
In the event the company is not at operate a service throughout the validity of your ticket though circumstances totally within its control, you shall be entitled to a full refund for the price of your ticket. Application for a refund must be made in person, on the valid date of the ticket, to a company representative or in writing to :
Bremen Tour Guide
Children must be accompanied by an adult at all times.
## Content and information provided on the website.
The company hereby reserves the right to modify the commercial offer shown on this Website (modifications to routes, prices, promotions and other commercial and service-related conditions) at any time. The company will notify users regarding changes that affect purchases that have already been made by email or using any other method deemed appropriate.
The company will make every effort within its power to ensure the information contained on the Website is the company, the error will be corrected immediately. In the event of a typographical error in any of the prices listed and should a customer have decided to make a purchase based on said error, the company will inform the customer of the error and the customer will be entitled to cancel the purchase without any cost to the customer.
## ACCIDENT OR LOSS
Please take care of all personal property. The Company will not be liable for any loss, damage, delay, inconvenience or direct or consequential loss, however caused, unless due to our employees’ negligence.
## Security and confidentiality..
The company hereby guarantees the security and confidentiality of all communications with customers. The credit card data used during the purchase operation is stored in a database provided for this purpose by Paypal.
## CUSTOMER CONDUCT
We may at our discretion require any person to alight from a tour if we deem his/her conduct offensive or a nuisance to other customers, or if behaving in such a way as to constitute a risk to his/her safety or to the safety of other customers, and we shall have no further liability.
For actions relating to a serious breach in disciplinary or moral character against the provision of a service, the staff of the company, fellow customers, property of third parties or third parties, the company reserves the right to remove such offender(s) from the bus or withdraw them from the customer services; in this case there will be no reimbursement of monies.
the company shall not be responsible vis-à-vis legal matters or other disadvantages that the user may incur as a consequence of their removal from the bus or withdrawal from the services for the aforementioned actions, neither shall the company be responsible for any personal expenses incurred.
## Customer obligations..
Customers hereby comply to provide authentic information when entering the data requested in the user registration and order forms. Customers hereby comply to accept all terms and conditions envisaged in these General Terms and Conditions of Sale, and understand that they intend to provide the best possible service for the type of activity rendered by the company. Customers hereby comply to keep tickets whilst valid. Tickets that are lost or stolen cannot be replaced or refunded.
## Governing law and jurisdiction.
These General Terms and Conditions are governed by the following agreement: the Parties hereby agree that any dispute, discrepancy, lawsuit or claim resulting from the execution or interpretation of these general terms and conditions or related to them in any way, either directly or indirectly, will be submitted to the jurisdiction of the Court of Bremen, which will administer arbitration procedures including appointing arbitrators in line with the governing Regulation and Statutes.
Bremen Tour Guide
28203 Bremen, Germany
Phone: +049 (0)421 | 8977 2024